We offer a 1 month warranty from the date of purchase that covers manufacturer defects. The following are examples of manufacturer defects:

  • Spring clasp breaking
  • Chain disconnecting from the clasp/jump ring
  • Chain breaking in the middle without force being applied to it (no stretched links)

Items that qualify for the warranty will be repaired free of charge. Our warranty doesn't cover items that were broken with force, such as accidentally pulling on the chain and breaking it. If your item doesn't qualify for the warranty, we may be able to repair it for a small fee. 

Starting a Warranty Request

  1. Send an email to support@jacqueseclat.com with the subject "Warranty Request - Order #xxxx".
  2. Attach clear photos of where the defect is.
  3. Attach clear photos of the whole necklace.
  4. In the body, please include a message with your name, order number, and describe how it broke.
  5. Once we receive your email, we'll review it and get you taken care of! 

If you have any further questions about this, email support@jacqueseclat.com. Thank you for your support!